Terms of Service
Last Updated: April 2026[cite: 6]
1. Introduction and Agreement
Welcome to EasyEasy. These Terms of Service ("Terms") govern your access to and use of the EasyEasy AI WhatsApp chatbot, website, and any related services (collectively, the "Platform") operated by EasyEasy Service Limited ("we," "us," or "our")[cite: 6].
By interacting with our Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms[cite: 6]. If you are using the Platform on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms[cite: 6].
2. The Marketplace Nature of EasyEasy
EasyEasy is a digital intermediary-a marketplace platform that utilizes Artificial Intelligence to connect independent third-party vendors ("Vendors") with customers ("Users")[cite: 6].
- No Direct Sales: EasyEasy does not sell, manufacture, or stock any products[cite: 6]. We act strictly as a technology provider enabling the connection between buyers and sellers[cite: 6].
- No Logistics Management: EasyEasy is not a delivery or logistics company[cite: 6]. We do not employ dispatchers or manage the physical movement of goods[cite: 6]. Any delivery arrangements are made directly between the Vendor and the User or via a third-party service chosen by the Vendor[cite: 6]. EasyEasy holds no liability for delivery delays, failures, or damages during transit[cite: 6].
- No Payment Collection: EasyEasy does not personally collect, hold, or process payments from Users[cite: 6]. All financial transactions occur through integrated third-party payment gateways[cite: 6]. Users interact with these gateways according to their respective terms and conditions[cite: 6].
3. Account Registration and Use
To use the Platform, you must have a valid WhatsApp account[cite: 6]. You agree to provide accurate and complete information when prompted[cite: 6]. You are responsible for maintaining the security of your WhatsApp account and any activity that occurs under it[cite: 6].
4. Ordering and Product Descriptions
Accuracy: Vendors are solely responsible for the description, pricing, and availability of their goods[cite: 6]. EasyEasy does not guarantee that a Vendor's description is 100% accurate, complete, or that an item is in stock at the time of order[cite: 6].
5. Financial Terms: Commissions, Cashback, and Referrals
- Commission Structure: EasyEasy earns a commission on transactions facilitated through the Platform[cite: 6]. Part of this commission may be redistributed to the User as "Cashback" and to the Promoter as a "Referral Bonus."[cite: 6]
- Wallet System: Rewards are tracked in a virtual wallet[cite: 6]. These rewards are non-transferable except through approved withdrawal methods[cite: 6].
- Anti-Fraud: We reserve the right to audit all referral and cashback earnings[cite: 6]. If we detect manipulation or fake accounts, we reserve the right to permanently freeze the associated wallets and withhold payouts[cite: 6].
6. No-Refund Policy
All transactions facilitated through EasyEasy are final[cite: 6]. Because EasyEasy does not personally collect payments and acts only as a connector:[cite: 6]
- We do not issue refunds for dissatisfied orders, late deliveries, or missing items[cite: 6].
- Any disputes regarding the product must be settled directly between the User and the Vendor[cite: 6].
- By using the Platform, you waive any right to claim a refund or chargeback from EasyEasy Service Limited[cite: 6].
7. Limitation of Liability
To the maximum extent permitted by Nigerian law, EasyEasy Service Limited shall not be liable for any physical harm, illness, or financial loss resulting from the use of the platform or products purchased through it[cite: 6].