Privacy Policy
Last Updated: April 2026[cite: 7]
1. Scope and Consent
This Privacy Policy describes how EasyEasy Service Limited collects, uses, and protects your personal data[cite: 7]. By using the Platform, you consent to the data practices described in this policy[cite: 7].
2. Information Collection
We collect information to provide a seamless AI-driven shopping experience:[cite: 7]
- Identification Data: Name and WhatsApp phone number[cite: 7].
- Location Data: Delivery addresses provided during the checkout process[cite: 7].
- Interaction Data: Chat logs with the EasyEasy AI to improve response accuracy and user experience[cite: 7].
- Transaction History: Records of items purchased, timestamps, and Vendor details to facilitate cashback and referral calculations[cite: 7].
3. How We Use Information
- Facilitation: To pass your order and location to the Vendor so they can fulfill your request[cite: 7].
- Rewards: To calculate and automate referral bonuses and user cashback[cite: 7].
- AI Training: To train our proprietary AI models to better understand customer and SME needs in the Nigerian market[cite: 7].
- Security: To detect and prevent fraudulent activity and unauthorized access[cite: 7].
4. Information Sharing
We share your information only when necessary:[cite: 7]
- With Vendors: We share your name, phone number, and order details so they can process your purchase[cite: 7].
- With Payment Partners: We share transaction IDs with third-party payment processors to verify successful sales[cite: 7].
- Legal Requirements: We may disclose data if required by Nigerian law or a valid legal process[cite: 7].
5. Third-Party Services
The Platform operates on WhatsApp (owned by Meta) and uses third-party payment gateways[cite: 7]. These services have their own privacy policies, and EasyEasy is not responsible for their data handling practices[cite: 7].
6. Data Security
We implement industry-standard security measures to protect your data[cite: 7]. However, no method of transmission over the internet or via mobile messaging is 100% secure[cite: 7]. While we strive to protect your personal information, we cannot guarantee its absolute security[cite: 7].
7. User Rights
You have the right to access the data we hold about you, request corrections to inaccurate data, or request the deletion of your account and associated data (subject to legal record-keeping requirements)[cite: 7].